QM in a Higher Education Institution – Systematic Thinking! (Module QM)


For quality development in a higher education institution to be sustainable, successful and affordable, it needs to be done in a systematic and coordinated manner.

When the least additional effort leads to the desired quality goal, when every process, every activity and every act within a higher education institution is conducted in a quality-oriented manner, only then is quality management successful. With that, quality management is no longer a parallel universe next to the daily work, where data graveyards grow or where special quality management assignments result in aimless effort.

This workshop reveals the systematic perspective on the theme quality management in your higher education institution, clarifies the relation to the development of the entire organisation and illustrates the interrelations between strategy, quality management system, instruments, tools, methods as well as process management.

Leading to what?

These are the learning outcomes that we would like to reach with you…

  • you are able to project the term “quality” onto the characteristics of your organisation
  • you understand the interrelations between a quality oriented organisation and the responsibility of the individual in this
  • you know organisational examples and concepts of comprehensive quality orientation
  • you know the necessity of a scope of action within your respective role
  • you understand the interrelations and differences between (internal) quality management and certification (e.g. programme or system accreditation)
  • you know the cyclical approaches to shape the further development of processes and instruments (PDCA-cycle).
  • You know the difference between internal quality checks (e.g. audits) and certification (e.g. accreditation) and are able to
  • Derive consequences for your own responsibilities.
  • You know the entire design of the ASIIN workshop series “Bring Quality Management into the Higher Education Institution!”, you can match your own needs and select a suitable module.



  • Quality orientation: why quality work? How can the individual focus on quality? How can an organisation orientate itself to quality? How can an organisation assure quality realisation?
  • Flexibility: what is the relation between flexibility, quality management and organisational development?
  • Accountability: what is the relation between assigning roles and positions for individuals and groups within the higher education institution, with its quality management and quality-oriented organisational development? Who takes on which responsibility to successfully create quality?
  • Governance: What is “governance” and what has it got to do with quality management?
  • Professionalisation: which competences do individuals need to be responsible for their roles or positions? (controlling, human resources, human resources development and its goal orientation)
  • Usefulness of goal orientation and opposition in goal orientation (personal goals, group goals, organisational goals)
  • Structures: what is the effect of recognisable and “invisible” structures on quality work? When are structures useful?
  • The significance of a quality-oriented strategy, effective project management, quality-oriented process management and the choice of suitable methods and instruments for the success or failure of quality management.



The workshop is aimed at members of a higher education institution, the institutional management and the board, that carry the responsibility for quality management and organisational development on various levels.

Chair, Input and Moderator

Mr. Rupert Schmitt M.Eng. combines years of experience in the industry with insights into current challenges for the development of higher education. The issue of quality management has kept him occupied in its many facets: in design, testing and implementing management concepts and structures in international operations, in change and process management as well as in quality-oriented organisational and management development of a German automotive corporation. He has in-depth experience in certified management systems (e.g. EFQM, ISO 9000-2008) and is ASIIN auditor and panel member. As a consultant, he now supports higher education institutions in, among others, reorganisation project and in building quality management.



We combine elements of presentation and training as well as discussions and jointly work on case studies from the daily practice of the participants. We aim for interactive work with the “right” mix of professional input, moderating and interaction, while building on your experience for the mutual benefit of all participants.

The workshop chair gladly uses case studies and questions from your industry in the preparation of the workshop.

The Series

This module is part of the workshop series “Bring QM into the Higher Education Institution!”

Part of this series are these modules:

All modules can be booked individually or as a series of your choice.

When and Where?

The workshop can be booked as an exclusive in-house event. Duration, location and date will be chosen based on your needs. Please contact Dr. Iring Wasser. (wasser@asiin.de; Tel. +49 211 900977-10).


The costs will be calculated based on duration and number of participants.


Dr. Iring Wasser, wasser@asiin.de; Tel. +49 211 900977-10

ASIIN Consult GmbH
Mörsenbroicher Weg 200
40470 Düsseldorf